Help Center
Frequently Asked Questions
Orders & Shipping
How long does order processing take?
Orders ship within 1-2 business days. Delivery times vary by location:
- US: 3-5 business days
- Europe: 5-10 business days
- Worldwide: 7-14 business days
Can I track my order?
Yes, tracking information is emailed upon shipment. You can also check status in your professionalunderwear.com account.
Returns & Exchanges
What’s your return policy?
- 30-day return window
- Items must be unworn with tags attached
- Hygiene liners must be intact
- Original packaging required
How do I start a return?
- Log in to your account
- Select “Order History”
- Choose items to return
- Print prepaid label (US only)
Sizing & Fit
How do I choose the right size?
Each product page includes:
- Detailed size charts
- Model measurements
- Fit recommendations (classic/athletic)
What if my size doesn’t fit?
We offer free US returns for size exchanges within 30 days.
Product Care
How should I wash my items?
- Machine wash cold (max 30°C/86°F)
- Use mild detergent
- Lay flat to dry
- Avoid bleach/fabric softeners
What about compression/specialty fabrics?
Follow individual care labels for:
- Compression wear
- Performance fabrics
- Medical-grade garments
Payments & Security
What payment methods do you accept?
- Credit/Debit Cards
- PayPal
- Apple Pay
- Google Pay
Is my payment secure?
Yes, we use 256-bit SSL encryption and never store full payment details.
Account Help
How do I reset my password?
Click “Forgot Password” on login page. Reset link expires in 2 hours.
Can I update my shipping address?
Yes, before your order ships via “Order Details” in your account.
Still Need Help?
Visit our Contact Us page for:
- Live Chat (Mon-Fri 9AM-5PM EST)
- Email Support (24hr response time)
- Phone Callback Service