Returns & Exchanges Policy

Last Updated: [Date]

Return Eligibility

  • 30-Day Return Window: From delivery date
  • Condition Requirements:
    • Unworn and unwashed
    • Original tags attached
    • Hygiene liner intact (for underwear)
    • No odors or stains
    • Original packaging included

Non-Returnable Items:

  • Opened multipacks
  • Custom/special order items
  • Final sale merchandise (marked at checkout)
  • Used/worn products

How to Initiate a Return

Online Return Process

  1. Log in to your professionalunderwear.com account
  2. Navigate to “Order History”
  3. Select items for return
  4. Choose refund or exchange
  5. Print prepaid label (US only)

International Returns

  • Customer pays return shipping
  • Must include completed customs form
  • Mark as “Returned Goods – No Commercial Value”
  • Refund excludes original shipping/duties

Refund Details

  • Processing Time: 3-5 business days after receipt
  • Method: Original payment form
  • Deductions:
    • Original shipping costs
    • Return shipping (international)
    • 15% restocking fee (on select items)

Exchange Options

Recommended Method:

  1. Return original items
  2. Place new order

Size Exchanges:

  • Free return label (continental US)
  • Priority processing
  • Subject to availability

Defective/Damaged Items

Report Within 7 Days:

  1. Contact Customer Care
  2. Provide:
    • Photos of defect
    • Order number
    • Packaging images
  3. Receive prepaid return label

Special Circumstances

  • Healthcare Professionals: Extended 45-day return window (verification required)
  • Bulk Orders: Different policy applies (contact before purchase)
  • Gifts: Need original order number

Return Status

Track your return:

  • Through your account dashboard
  • Using carrier tracking
  • Via email notifications

For assistance, visit our Help Center.